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Key skills for a Salesforce developer include proficiency in Apex and Visualforce, understanding of Salesforce's declarative capabilities, and abilities in problem Step 2: Create Skills: Identify the specific skills and skill levels required to effectively handle customer inquiries across various communication channels. Skills, service resource skills, and skill requirements have the following fields. Skills-based routing is an advanced routing mechanism in Salesforce that assigns cases, chats, or other work items to agents based on a combination of their Trailhead is for everyone that uses Salesforce. Skill requirements can be added to pending Learn the in-demand Salesforce skills for 2026: Agentforce, Data 360 governance, and orchestration. Under Add Skill Requirement, enter the skills or a variable with the Skill IDs that the service rep needs. 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